COVID – 19 Update and Policy

There have been cases of COVID here among guests and the team at Costa Dulce, but all cases have been contracted off site at other locations. Most have contracted during their travels or from family members at home. With open-air facilities and proper safety precautions, we have been able to successfully prevent any spread of the virus on site.

A negative COVID PCR test within 72 hours of your arrival to Nicaragua is required. They have been strict about timing, if crossing the border from the Liberia Airport in Costa Rica, be sure your test is within 72 hours of your arrival at the border, not your flight.

COVID tests are also hard to come by here in Nicaragua and those available can be expensive. We highly recommend purchasing at-home for-travel test kits. We are happy to purchase any extra tests you bring with you.
Reminder: Though we do all we can to assist you, Costa Dulce is not responsible for your travel arrangements, you are responsible for yourself and meeting all requirements. There are no exceptions for covid related cancellations or failure to meet travel requirements, cancellation and refund policy applies the same.

To preview travel requirements for Nicaragua please see the board of tourism site here: https://www.visitnicaragua.us/what-should-you-know-to-travel-to-nicaragua

If traveling through Costa Rica, please see their requirements here: https://www.visitcostarica.com/en/costa-rica/planning-your-trip/entry-requirements

Though it is not required, we are in unpredictable travel times, so we do recommend you consider travel insurance.

Cancellation Policy

Cancel within 36 hours of booking to receive a 100% refund. (From booking time not deposit time). After that, there is a 50% cancelation fee + 50% offered as a transferable credit for a future stay up to 14 days prior to your arrival. Transferable amount will be held as credit on account and has a validity of 12 months. The credit is calculated based on payments due at the time of cancellation. Credit can only be applied to full priced items only. Credit is not combinable with other offers or specials and cannot be used for deposits, but can be transferred to a friend or family member.

On-site Policy

At Costa Dulce, the health and safety of our guests and staff is our highest priority. From the early stages of the Pandemic, we have worked hard to support and educate our staff to help them manage the situation in their homes and villages. We hope for the best but are preparing for a reality where we need to coexist with the New Coronavirus. We will diligently manage the risks of contagion within our facility. Among other measures we ensure regular disinfecting of common areas, high temperature washing of beddings and highest hygiene standards throughout our retreat spaces.

All our rooms and common areas are open to fresh airflow the entire time.

Our staff is used to living in small isolated communities so it is easier to manage the risk of locally contracting the virus. For guests, we follow a protocol that allows for your enjoyment of the facility and natural surrounding beauty while at the same time taking care of your well-being and health at all times.